Troubleshooting

You can either email us at contact@draftpilot.ai or access Support straight from the add-in: Support button: Support options - email or chat:

To get best performance from DraftPilot, you ideally want to be using the latest version of Microsoft Word 365. In the menu bar, click the File in the...

Within Microsoft Word, in the main menu click File then scroll down to Account . Within Microsoft Word, in the main menu click Microsoft Word the...

The Document Is Read-Only : DraftPilot requires edit access to the document. If the document is read-only, the add-in cannot load. The Document Is Pro...

If you're receiving the warning message "Old MS Word perpetual license detected," you may be using a version of Microsoft Word under a perpetual licen...

If you're receiving the warning message "MS Word perpetual license detected," you may be using a Microsoft Word perpetual license such as Office LTSC ...